Complaint Resolution

Effective complaints management takes practice and experience. As does recognising that how you manage complaints can be an opportunity to further improve your client services. Whether you need assistance with a specific situation, or would like to hone your complaints management processes, IDS can help.

My Complaints Help

An expert ear, fast
Do you need expert guidance on how to handle negative customer feedback or a new complaint? We’re here to help. Call or email IDS to talk through the complaint and the best first steps towards resolution.

Specialised Complaint Assistance

Flexible complaint management assistance
Handling complaints can be time-consuming and stressful, not to mention tricky. If you need expert assistance or someone to manage the complete process for you, we can help.

Independent Mediation

Confidential resolution
Certain complaints are either more complicated or more sensitive, and that can be for a variety of reasons. We can help with cost-effective and confidential independent mediation.