An expert ear, fast
Do you need expert guidance on how to handle negative customer feedback or a new complaint? We’re here to help. Call or email IDS to talk through the complaint and the best first steps towards resolution.
Flexible complaint management assistance
Handling complaints can be time-consuming and stressful, not to mention tricky. If you need expert assistance or someone to manage the complete process for you, we can help.
Certain complaints are either more complicated or more sensitive, and that can be for a variety of reasons. We can help with cost-effective and confidential independent mediation.